Got Questions?
LUMA is built using OpenAI’s language models and has access to a wide range of publicly available data about Spectrum products, services, and residential sales techniques. It does not have access to Spectrum’s internal systems, portals, customer accounts, or proprietary materials. While its knowledge is extensive and accurate for most field scenarios, it may not have answers for every edge case, and when in doubt, LUMA will recommend checking with a supervisor or internal resource.
No. LUMA offers guidance based on publicly available information and general best practices. For official policies, compliance requirements, or system-specific procedures, users should refer to Spectrum's official documentation or speak with a supervisor.
You can access LUMA from your phone, tablet, or laptop. Just type in your question like you’re messaging a teammate. Whether you're facing a tough objection, need a script check, or just want a confidence boost, LUMA responds in seconds.
Service qualifications and promotions
Objection handling and pitch strategies
Equipment explanations (residential)
Door-to-door etiquette and tips
How to respond to curveball customer questions
Motivational advice and encouragement
Review of your sales scripts or rebuttals
Yes. LUMA is purpose-built for reps in residential field sales and does not provide support or information for SMB, enterprise, or call center roles. LUMA is currently only designed for Spectrum.
Not at all! Think of LUMA as a supportive sidekick: always ready with helpful info and fast feedback. It complements your training, gives you confidence on the road, and helps you sharpen your skills between team check-ins.
